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Keywords: Performance
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Journal Articles
The effects of internal influencing factors on supply chain collaboration and performance of multimodal transport operators
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Journal of Business & Industrial Marketing (2025) 40 (8): 1672–1685.
Published: 26 August 2025
... with shippers. In this context, the objective of this study is to examine the impacts of the internal influencing factors of supply chain collaboration ( SCC ) on performance of MTOs. Design/methodology/approach This study uses a survey to collect data (quantitative research). The population of this study...
Journal Articles
Emerging market professional service firms’ market success: does cultural intelligence matter?
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Journal of Business & Industrial Marketing (2025) 40 (5): 1160–1175.
Published: 11 June 2025
... intelligence and financial performance and the PSF SME’s service capabilities positively impact differentiation advantage with both factors also positively affecting financial success. Originality/value The novelty of this study is that the authors are empirically examining concepts that have been...
Journal Articles
Improving performance via Rival Alliance Cooperation? Insights from the container shipping sector
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Journal of Business & Industrial Marketing (2025) 40 (6): 1267–1282.
Published: 14 January 2025
...Yu-Ching Chiao; Chun-Ju Huang; Chun-Chien Lin; Tang-Shun Chuang Purpose This study aims to examine conditions in both inter- and intra-alliance contexts within an oligopolistic alliance industry operating across multiple markets. It focuses on how a focal firm’s optimal performance depends...
Journal Articles
The moderating effect of supply chain collaboration on servitization
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Journal of Business & Industrial Marketing (2024) 39 (4): 822–831.
Published: 06 October 2023
...Jose L. Ruiz-Alba; Anabela Soares; Miguel Angel Rodríguez-Molina Purpose Supply chain collaboration (SCC) is an important element that contributes to enhanced performance. Nonetheless, there is still a need to understand its role in servitization implementation and outcomes. This study aims...
Journal Articles
Market-based organizational learning, pricing capability and business performance: the moderating effects of coordination mechanism and environmental dynamism
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Journal of Business & Industrial Marketing (2023) 38 (11): 2360–2378.
Published: 03 February 2023
...) with the goal of improving business performance (BP). This framework further explores the moderating effects of coordination mechanism (CM) and environmental dynamism (ED) on the PC–BP link and the mediating role of PC on the relationship between MBOL and BP. Design/methodology/approach This study applied...
Journal Articles
The red and green signals for industrial salesforce: testing an integrated framework
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Journal of Business & Industrial Marketing (2022) 37 (12): 2453–2467.
Published: 08 February 2022
... workplace behavior for better performance. Accordingly, this study aims to examine the impact of spirit at work (SAW), perceived identifiability and shared responsibility on innovative work behavior (IWB) and task performance. Design/methodology/approach The data was collected from 72 business...
Journal Articles
Journal of Business & Industrial Marketing (2021) 36 (13): 187–198.
Published: 24 September 2021
...Fabio Cassia; Francesca Magno Purpose Professional service firm (PSF) performance depends on the accumulation and application of specialist knowledge to find customised solutions to customer problems. However, available research has not examined whether knowledge acquired from external sources...
Journal Articles
A sequential logic model between sales performance and salesperson satisfaction in B2B markets
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Journal of Business & Industrial Marketing (2022) 37 (1): 180–194.
Published: 06 May 2021
...Rocío Rodríguez; Nils Høgevold; Carmen Otero-Neira; Göran Svensson Purpose The purpose of this paper is to test the relationship between objective and subjective sales performance and salespeople’s economic and non-economic satisfaction in a sequential logic model. Design/methodology/approach...
Journal Articles
Multichannel integration through innovation capability in manufacturing SMEs and its impact on performance
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Journal of Business & Industrial Marketing (2022) 37 (1): 115–127.
Published: 08 April 2021
... into existing networks effectively. This paper aims to identify to what extent multichannel integration is enhanced by the innovation capability of manufacturing SMEs and the subsequent influence on their performance. Design/methodology/approach Data were collected by means of a survey aimed at managers...
Journal Articles
Making better foreign friendships: the effects of increased cultural diversity in alliance portfolios and portfolio configuration decisions on firm performance
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Journal of Business & Industrial Marketing (2022) 37 (1): 65–77.
Published: 08 February 2021
...Ning Li; William Hoggan Murphy Purpose This paper aims to examine the effect of increases in alliance portfolio cultural diversity (IAPCD) on a firm’s performance and how portfolio configuration characteristics moderate this effect, aiming to enable managers to make better partner choice...
Journal Articles
Servitization strategy, manufacturing organizations and firm performance: a theoretical framework
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Journal of Business & Industrial Marketing (2021) 36 (10): 1909–1928.
Published: 29 January 2021
...Changli Feng; Lin Jiang; Ruize Ma; Chao Bai © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only The purpose of this paper is to analyze the available literature on the relationship between servitization strategy and firm performance, which...
Journal Articles
Improving transport performance in supply networks: effects of (non)overlapping network horizons
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Journal of Business & Industrial Marketing (2021) 36 (10): 1767–1779.
Published: 30 November 2020
.... This study adds to the literature by explicating facets of the concept of network horizon, especially when firms are faced with a change, how they are affected by this change and how they can cope with the related challenges. Performance Transport Triad Supply network Network horizon JPI...
Journal Articles
Inside sales agent’s sales activities influence on work outcomes and sales agent tenure through autonomous motivation
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Journal of Business & Industrial Marketing (2021) 36 (5): 867–880.
Published: 02 November 2020
...Richard Conde; Victor Prybutok Purpose Previous sales research remains limited to analyzing the influence of sales activities with sales agent tenure. To date, research on this subject has focused on the downstream direct or indirect impact of sales activities to sales performance, failing...
Journal Articles
How does dynamic network capability operate? A moderated mediation analysis with NPD speed and firm age
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Journal of Business & Industrial Marketing (2021) 36 (2): 292–306.
Published: 23 July 2020
...Yongjian (Ken) Chen; Nicole Coviello; Chatura Ranaweera Performance Dynamic capability Networks New product development Marketing strategy Speed Today’s managers are challenged to find new ways to compete given they face markets that are increasingly fluid and connected. Teece...
Journal Articles
Buying centre members’ information control and complex organizational buying
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Journal of Business & Industrial Marketing (2021) 36 (1): 125–136.
Published: 02 July 2020
...Daniel D. Prior; Lakshi Karunarathne Hitihami Mudiyanselage; Omar Khadeer Hussain This study aims to examine buying center members’ information control (IC) in complex organizational buying contexts to uncover the effect of IC on overall procurement performance (PP) and the effects...
Journal Articles
A review of inter-firm relationship quality in supply chains
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Journal of Business & Industrial Marketing (2021) 36 (12): 2187–2200.
Published: 28 March 2020
... to 2015 were selected and analyzed by using a content analysis approach. Findings The results of the frequency analysis map the antecedents, dimensions and consequences – particularly the performance and behavioral intentions of collaborating partners – of buyer–seller RQ presented in the current...
Journal Articles
Multi-faceted organizational buyer burnout
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Journal of Business & Industrial Marketing (2020) 35 (6): 1113–1124.
Published: 16 March 2020
... on job satisfaction, job performance, affective organizational commitment and turnover intentions is accessed. The current research is accomplished through the development and examination of competing models and hypothesis testing. Brian Nicholas Rutherford can be contacted at: bruther1...
Journal Articles
Does supplier opportunism lead to buyer opportunism? A social capital perspective
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Journal of Business & Industrial Marketing (2020) 35 (2): 362–384.
Published: 16 December 2019
... social capital as theoretical lens. Further, it analyzes both supplier and buyer opportunism at the same time. Design/methodology/approach The paper, through following a quantitative approach, considers the interacting dyad of buyer and supplier opportunism, its antecedents as well as its performance...
Journal Articles
The impacts of customer involvement on the relationship between relationship quality and performance
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Journal of Business & Industrial Marketing (2020) 35 (2): 270–283.
Published: 16 October 2019
... the role of customer involvement in relationship quality-performance linkage in B2B settings. Design/methodology/approach This study is based on 214 Chinese manufacturers and uses the structural equation model to examine this conceptual model and hypotheses. Findings As a reflective second-order...
Journal Articles
The mediating effect of satisfaction on trust-commitment and relational outcomes in manufacturer–supplier relationship
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Journal of Business & Industrial Marketing (2020) 35 (2): 219–230.
Published: 25 September 2019
...Yogesh Mungra; Prabhat Kumar Yadav Purpose This study aims to investigate the effect of commitment and trust on satisfaction and sequential effect of satisfaction on relational outcomes (i.e. performance and governance cost) in a manufacturer–supplier relationship. Authors of this paper explore...
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