...Chao Feng; Shirui Ding; Hui Chen; Yue Zhang Purpose This study aims to explore whether and how the two potential antecedents (i.e. relationship quality at the dyadic level and network density at the network level) affect firms’ internet-interactive capability (FIIC), referring to the capability...

... and relationship quality. Design/methodology/approach This paper undertook two studies and used two methods to examine how the insurer’s service quality and SCM can be configurated to explain the relationships between the insurance companies and brokers as the intermediaries. Both symmetrical and asymmetrical...

... the proposed model, the authors used structural equation modeling with a sample of 196 French B2B salespeople. Moreover, to explore the moderating effect of emotional management between social media use and relationship quality, the authors used the Hayes macro PROCESS for SPSS and the Johnson–Newman’s...

... and evolution of RM and relationship quality (RQ) in B2B contexts and empirical insights on RM and RQ in B2B, which in turn would provide insights into trends and future research directions. Design/methodology/approach Grounded on the industrial marketing and purchasing group, this study adopts a critical...

...Ahmed Shaalan; Marwa Tourky; Bradley R. Barnes; Chanaka Jayawardhena; Ibrahim Elshaer Wasta plays a significant role in attracting customers, nurturing early relationships and enhancing relationship quality, but does not influence the retention of customers. Practicing relationship...

...Gang Li Purpose This study aims to investigate the impact mechanism of supply chain relationship quality on knowledge sharing and firms’ innovation performance during supply chain collaborative innovation. Design/methodology/approach A conceptual model linking supply chain relationship quality...

...Chen Qian; Stefan Seuring; Ralf Wagner Purpose This paper aims to conduct a review of the recent literature on inter-firm relationship quality (RQ) in the supply chain (SC) settings. Design/methodology/approach 100 English-language scientific publications on inter-firm RQ, published from 2006...

..., the scholarly investigation is bounded within a consumer market context. The efficacy of B2B LPs remains a practical concern for companies, yet solutions for B2B LPs are based mostly on anecdotal evidence (Collins et al., 2015). Relationship quality (RQ) directly affects sales and customer share...

...Yi Li; Ying Zhang; Jinpeng Xu; Taiwen Feng Purpose This paper aims to determine whether relationship quality should be measured as a disaggregated or as a composite construct, and investigate the causal relationship between relationship quality and customer involvement. The authors also explore...

...Nada Saleh Badawi; Moustafa Battor Purpose The purpose of this paper is to investigate the influence of social capital and relationship quality on key account management (KAM) effectiveness. Design/methodology/approach Based on the literature, the authors designed a framework that links social...

... only Unlike common thinking, demographic homophily does not directly increase the perceived relationship quality. The authors find a significant direct effect of interpersonal communication on relationship commitment but no effect of commitment on perceived relationship quality. Both seem to play...

... of this research is to show how institutional factors affect buyer–supplier relationships. Specifically, the authors examine a model of relationship quality and its antecedents across rule-based, relation-based and family-based governance environments. A conceptual model and accompanying research hypotheses...

...) and business sectors (service-based versus other) may play an important role. To fill this gap in extant marketing literature, this study aims to test the effects of humor styles among salespersons of different business sectors on relationship quality and business performance. Design/methodology/approach...

... the impact of customer relationship management technology adoption on B2B relationships. Second, the authors investigated how trends in e-business and partner relationship management (PRM) affect partner relationship quality in public broadcasting. Design/methodology/approach This study deals...

... a partnership do not completely have a negative influence on relationship quality. Because enterprises want to keep stable partnerships and get long-term competitive advantages, they should continue creating smooth and efficient trading behaviors and should also consider relationship quality as an important...

...Professor Nelson Oly Ndubisi; Yew Chong Tan; Nelson Oly Ndubisi Purpose – This paper aims to evaluate the relationship between organisational resources, technological innovation, relationship quality and enterprise performance, as well as the mediating effect of firm–supplier RQ. Design...

... in Taiwanese listed electronic firms and tested using structural equation modeling to verify the fit of the hypothetical model. Findings The result demonstrates that supplier investment in specific assets for buyers positively impacts buyer's perceived relationship quality, which in turn affects knowledge...

... the business relationship is valuable and to investigate the links between business relationship function, relationship quality and buyer's performance. Moreover, it aims to investigate whether the availability of alternative suppliers changes the influence of business relationship function on relationship...

... effectiveness. Design/methodology/approach A model was developed to examine linkages among relationship quality, sincerity, attitude toward sponsor and intention to purchase a sponsor's product. The measurement model was tested using confirmatory factory analysis. The relationships in the hypothesized model...