Case study: information technology at Jackson Hewitt Tax Service

We explore the implementation and development of information technology at Jackson Hewitt Tax Service, the second largest tax service in the nation. We discuss the problems the company faced over the period 1990‐1993, including a period of high growth and critical dependence on technology to operate its business. A number of systems had to be implemented to solve these problems and allow the company to continue its rapid growth without collapsing due to lack of technology infrastructure. The tight seasonal schedule the company was forced to operate within contributed to the difficulty of development, testing and operations.