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This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/eb024728. When citing the article, please cite: Nessim Hanna, John S. Wagle, (1988), “WHO IS YOUR SATISFIED CUSTOMER?”, Journal of Services Marketing, Vol. 2 Iss: 3, pp. 5 - 13.
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© MCB UP Limited
1989
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