Skip to Main Content
Himanshu Shekhar Srivastava
Close
Save search
Follow your search
Access your saved searches in your account
Would you like to receive an alert when new items match your search?
Close Modal
Sort by
Journal Articles

Service failure attributions and customer incivility intention: role of anger and mindfulness

Available to Purchase
Mihir Kumar Kushwah, Himanshu Shekhar Srivastava
Journal: Journal of Consumer Marketing
Journal of Consumer Marketing (2026) 43 (1): 98–107.
https://doi.org/10.1108/JCM-01-2025-7547
Published: 19 December 2025
View article titled, Service failure attributions and customer incivility intention: role of anger and mindfulness
Open the PDF for Service failure attributions and customer incivility intention: role of anger and mindfulness in another window
Add to Citation Manager for Service failure attributions and customer incivility intention: role of anger and mindfulness
Journal Articles

Reverse contagion: role of empathy, narrative appeal, and intensity of previous misbehavior

Available to Purchase
K.R. Jayasimha, Himanshu Shekhar Srivastava, K. Sivakumar, Manoharan Sivaraman
Journal: Journal of Consumer Marketing
Journal of Consumer Marketing (2024) 41 (1): 78–93.
https://doi.org/10.1108/JCM-10-2022-5647
Published: 08 January 2024
View article titled, Reverse contagion: role of empathy, narrative appeal, and intensity of previous misbehavior
Open the PDF for Reverse contagion: role of empathy, narrative appeal, and intensity of previous misbehavior in another window
Add to Citation Manager for Reverse contagion: role of empathy, narrative appeal, and intensity of previous misbehavior
This Feature Is Available To Subscribers Only

or Create an Account

Close Modal
Close Modal