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Keywords: Affective commitment
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Journal Articles
Journal of Consumer Marketing (2020) 37 (7): 713–727.
Published: 05 October 2020
... © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Gratitude Customer–organisation relationships Cynicism Benevolence Affective commitment Satisfaction Trust Young consumers Building strong relationships with customers is essential...
Journal Articles
Journal of Consumer Marketing (2015) 32 (1): 1–14.
Published: 12 January 2015
... collected through experiments and analyzed using a type of finite mixture model. Findings – Results indicate varying effects of product recalls on commitment across these four customer groups and a strong effect of affective commitment on post-recall purchase behavior. Originality/value...

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