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Volume 5, Issue 3
1 August 1994
This article was originally published in
International Journal of Service Industry Management
International Journal of Service Industry Management Cover Image for Volume 5, Issue 3
Research Article| August 01 1994

Business Process Re‐engineering: An Example from the Banking Sector Available to Purchase

Roger Maull;
Roger Maull
University of Plymouth, Plymouth, UK
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Stephen Childe
Stephen Childe
University of Plymouth, Plymouth, UK
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-6704
Print ISSN: 0956-4233
© MCB UP Limited
1994
International Journal of Service Industry Management (1994) 5 (3): 26–34.
https://doi.org/10.1108/09564239410064061

Investigates the current literature surrounding business process re‐engineering (BPR). Defines BPR and distinguishes between re‐engineering and other change programmes. Sets out a general approach to BPR and outlines the results from the application of this approach to the bank. This analysis of results includes an assessment of the applicability of the ICAM definition method, IDEF0, in helping companies implement BPR programmes.

Keywords:
Banking, BPR, Operations management, Organizational change, Process design, Strategic planning
© MCB UP Limited
1994
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