Issues

Special Issue: QUIS 14: collaborative innovations in the network environment. Guest Editors: Xiande Zhao, Rohit Verma

Guest editorial

Xiande Zhao; Rohit Verma
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Value cocreation in service ecosystems: Investigating health care at the micro, meso, and macro levels

Gabriela Beirão; Lia Patrício; Raymond P. Fisk
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The role of staff engagement in facilitating staff-led value co-creation

Bill Merrilees; Dale Miller; Raisa Yakimova
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Poor and rich customers in the service encounter

Magnus Soderlund
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Smile for a while: the effect of employee-displayed smiling on customer affect and satisfaction

Tobias Otterbring
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Exploring the impact of rewarded social media engagement in loyalty programs

Lena-Marie Rehnen; Silke Bartsch; Marina Kull; Anton Meyer
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Does one size fit all? New service development across different types of services

Elina Jaakkola; Thomas Meiren; Lars Witell; Bo Edvardsson; Adrienne Schäfer; Javier Reynoso; Roberta Sebastiani; Doris Weitlaner
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The influence of platform service innovation on value co-creation activities and the network effect

Wenhui Fu; Qiang Wang; Xiande Zhao
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Providing feedback to service customers: The effect of the presentation order and repetition of feedback types

Shinyoung Kim; Sunmee Choi; Rohit Verma
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