Issues

An organizational behavior/human resource management perspective on the roles of people in a service organization context: frameworks and themes

David E. Bowen
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Designing the service delivery system for prevention-oriented goals: insights from two case studies

Frédéric Ponsignon; Laura Phillips; Philip Smart; Nicholas Low
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Guest editorial: The sport x service experience: an opportunity for sport service management research

Thilo Kunkel; Daniel Funk
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Customer-to-customer interactions in the sport fan context: typology, framework (C2CIF) and directions for future research

Sebastian Uhrich; Reinhard Grohs; Joerg Koenigstorfer
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Brand community formation in service management: lessons from the sport industry

Bob Heere; Daniel Lock; Danielle Cooper
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Understanding consumer behaviour in evolving subscription markets – lessons from sports season tickets research

Heath McDonald; Steven Dunn; Dominik Schreyer; Byron Sharp
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A research agenda at the intersection of sport sponsorship and service

T. Bettina Cornwell; Abby Frank; Rachel Miller-Moudgil
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