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Journal Articles

Toward a goal-oriented view of customer journeys

Larissa Becker, Elina Jaakkola, Aino Halinen

Journal of Service Management (2020) 31 (4): 767–790.

https://doi.org/10.1108/JOSM-11-2019-0329

Published: 24 August 2020

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Includes: Supplementary data

Journal Articles

Customer participation management: Developing a comprehensive framework and a research agenda

Mekhail Mustak, Elina Jaakkola, Aino Halinen, Valtteri Kaartemo

Journal of Service Management (2016) 27 (3): 250–275.

https://doi.org/10.1108/JOSM-01-2015-0014

Published: 20 June 2016

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Journal Articles

Accessing resources for service innovation – the critical role of network relationships

Helena Rusanen, Aino Halinen, Elina Jaakkola

Journal of Service Management (2014) 25 (1): 2–29.

https://doi.org/10.1108/JOSM-10-2012-0219

Published: 11 March 2014

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Journal Articles

Problem solving within professional services: evidence from the medical field

Elina Jaakkola, Aino Halinen

International Journal of Service Industry Management (2006) 17 (5): 409–429.

https://doi.org/10.1108/09564230610689759

Published: 01 October 2006

View article titled, Problem solving within professional services: evidence from the medical field

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Journal Articles

Customer knowledge transfer and key account management in professional service organizations

Satu Nätti, Aino Halinen, Niina Hanttu

International Journal of Service Industry Management (2006) 17 (4): 304–319.

https://doi.org/10.1108/09564230610680631

Published: 01 August 2006

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Journal Articles

A process theory of relationship ending

Aino Halinen, Jaana Tähtinen

International Journal of Service Industry Management (2002) 13 (2): 163–180.

https://doi.org/10.1108/09564230210425359

Published: 01 May 2002

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Toward a goal-oriented view of customer journeys

Customer participation management: Developing a comprehensive framework and a research agenda

Accessing resources for service innovation – the critical role of network relationships

Problem solving within professional services: evidence from the medical field

Customer knowledge transfer and key account management in professional service organizations

A process theory of relationship ending

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