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Journal Articles

An experiential perspective on uncertainty in peer-to-peer platform services

Open Access
Raúl Pérez López, Mika Yrjölä, Larissa Becker, Ekaterina Panina, Hannu Saarijärvi
Journal: Journal of Service Management
Journal of Service Management (2025) 36 (6): 29–52.
https://doi.org/10.1108/JOSM-04-2024-0170
Published: 17 March 2025
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Includes: Supplementary data
Journal Articles

Toward a goal-oriented view of customer journeys

Open Access
Larissa Becker, Elina Jaakkola, Aino Halinen
Journal: Journal of Service Management
Journal of Service Management (2020) 31 (4): 767–790.
https://doi.org/10.1108/JOSM-11-2019-0329
Published: 24 August 2020
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Includes: Supplementary data
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