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Journal Articles

Rejuvenating importance‐performance analysis

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Alessandro Arbore, Bruno Busacca
Journal: Journal of Service Management
Journal of Service Management (2011) 22 (3): 409–429.
https://doi.org/10.1108/09564231111136890
Published: 21 June 2011
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Journal Articles

Loyalty building, relational trade‐offs and key service employees: the case of radio DJs

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Alessandro Arbore, Paolo Guenzi, Andrea Ordanini
Journal: Journal of Service Management
Journal of Service Management (2009) 20 (3): 317–341.
https://doi.org/10.1108/09564230910964417
Published: 19 June 2009
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