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Journal Articles

Rejuvenating importance‐performance analysis

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Alessandro Arbore, Bruno Busacca
Journal: Journal of Service Management
Journal of Service Management (2011) 22 (3): 409–429.
https://doi.org/10.1108/09564231111136890
Published: 21 June 2011
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Journal Articles

The asymmetric impact of price‐attribute performance on overall price evaluation

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Giovanna Padula, Bruno Busacca
Journal: Journal of Service Management
International Journal of Service Industry Management (2005) 16 (1): 28–54.
https://doi.org/10.1108/09564230510587140
Published: 01 February 2005
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