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Alisha Stein
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Journal Articles
The customer experience – loyalty link: moderating role of motivation orientation
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2020) 31 (1): 51–78.
Published: 07 January 2020
Journal Articles
Firm self-service technology readiness
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2015) 26 (5): 751–776.
Published: 19 October 2015
