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Chunhao(Victor) Wei
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Journal Articles
AI concierge in the customer journey: what is it and how can it add value to the customer?
Open AccessStephanie Q. Liu, Khadija Ali Vakeel, Nicholas A. Smith, Roya Sadat Alavipour, Chunhao(Victor) Wei, Jochen Wirtz
Journal:
Journal of Service Management
Journal of Service Management (2024) 35 (6): 136–158.
Published: 02 May 2024
