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Journal Articles

Customer fairness perceptions in augmented reality-based online services

Sonja Christ-Brendemühl, Mario Schaarschmidt

Journal of Service Management (2022) 33 (1): 9–32.

https://doi.org/10.1108/JOSM-01-2021-0012

Published: 07 December 2021

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Journal Articles

Assessing the effects of multichannel service provider corporate reputation on customer new product adoption and RFM value

Gianfranco Walsh, Mario Schaarschmidt, Stefan Ivens

Journal of Service Management (2018) 29 (4): 680–702.

https://doi.org/10.1108/JOSM-08-2017-0211

Published: 10 May 2018

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Journal Articles

Surface-acting outcomes among service employees with two jobs: Investigating moderation and mediation effects

Gianfranco Walsh, Jason J. Dahling, Mario Schaarschmidt, Simon Brach

Journal of Service Management (2016) 27 (4): 534–562.

https://doi.org/10.1108/JOSM-05-2015-0169

Published: 15 August 2016

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