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Journal Articles

Customer-company identification transfer across service alliances

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Jeremy S. Wolter, V. Myles Landers, Simon Brach, J. Joseph Cronin
Journal: Journal of Service Management
Journal of Service Management (2018) 29 (1): 98–119.
https://doi.org/10.1108/JOSM-05-2017-0115
Published: 26 January 2018
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Journal Articles

Surface-acting outcomes among service employees with two jobs: Investigating moderation and mediation effects

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Gianfranco Walsh, Jason J. Dahling, Mario Schaarschmidt, Simon Brach
Journal: Journal of Service Management
Journal of Service Management (2016) 27 (4): 534–562.
https://doi.org/10.1108/JOSM-05-2015-0169
Published: 15 August 2016
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