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Journal Articles

To give or not to give professional services to non-paying clients: Professionals’ giving backstory

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Janet R. McColl-Kennedy, Paul Patterson, Michael K. Brady, Lilliemay Cheung, Doan Nguyen
Journal: Journal of Service Management
Journal of Service Management (2015) 26 (3): 426–459.
https://doi.org/10.1108/JOSM-07-2014-0194
Published: 15 June 2015
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Journal Articles

An exploratory study of service value in the USA and Ecuador

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Michael K. Brady, Christopher J. Robertson
Journal: Journal of Service Management
International Journal of Service Industry Management (1999) 10 (5): 469–486.
https://doi.org/10.1108/09564239910289003
Published: 01 December 1999
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