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Journal Articles

Dynamics of wellbeing co-creation: a psychological ownership perspective

Tom Chen, Sarah Dodds, Jörg Finsterwalder, Lars Witell, Lilliemay Cheung, Mareike Falter, Tony Garry, Hannah Snyder, Janet R. McColl-Kennedy

Journal of Service Management (2021) 32 (3): 383–406.

https://doi.org/10.1108/JOSM-09-2019-0297

Published: 02 July 2020

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Journal Articles

Customer experience challenges: bringing together digital, physical and social realms

Ruth N. Bolton, Janet R. McColl-Kennedy, Lilliemay Cheung, Andrew Gallan, Chiara Orsingher, Lars Witell, Mohamed Zaki

Journal of Service Management (2018) 29 (5): 776–808.

https://doi.org/10.1108/JOSM-04-2018-0113

Published: 07 September 2018

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Journal Articles

To give or not to give professional services to non-paying clients: Professionals’ giving backstory

Janet R. McColl-Kennedy, Paul Patterson, Michael K. Brady, Lilliemay Cheung, Doan Nguyen

Journal of Service Management (2015) 26 (3): 426–459.

https://doi.org/10.1108/JOSM-07-2014-0194

Published: 15 June 2015

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Journal Articles

Co-creating service experience practices

Janet R McColl-Kennedy, Lilliemay Cheung, Elizabeth Ferrier

Journal of Service Management (2015) 26 (2): 249–275.

https://doi.org/10.1108/JOSM-08-2014-0204

Published: 20 April 2015

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