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Keywords: AI assimilation
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management 1–31.
Published: 24 September 2026
...Chunping Deng; Qing Yu; Yuye Wang; Fanchen Kong Purpose Artificial intelligence (AI) is fundamentally reshaping how employees engage in service work. However, few studies have examined how AI assimilation (i.e. the extent to which AI technology is integrated and routinized in work activities...
