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Keywords: Abilities
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2010) 21 (3): 344–362.
Published: 22 June 2010
...Michael J. Tews; John W. Michel; Brian D. Lyons Purpose While personality is often deemed important, few studies have examined the relationship between general mental ability (GMA) and job performance for entry‐level service employees. As such, the present study aims to examine the impact of GMA...
