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Keywords: Affective events theory (AET)
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2011) 22 (5): 633–649.
Published: 11 October 2011
... of organizational pride are vital sources for improving service behaviors; they represent new challenges for service‐oriented human resource management. Originality/value The paper is novel for three reasons. First, the affective events theory (AET) is advanced by additional substantial relationships. Second...
