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Keywords: Affordances of social media features
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2020) 31 (3): 509–534.
Published: 22 April 2020
... and mobilization Complaint motivation Complaint media Affordances of social media features Service failures may result in consumers losing resources (Smith, 2013) in the form of personal (Joosten et al., 2017), economic or social losses (Yi and Lee, 2005). Situations that involve loss...
