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Keywords: BPR
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Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (1998) 9 (4): 323–336.
Published: 01 October 1998
...Colin Armistead; Simon Machin Business process management is coming into the lexicon through the concepts associated with business process re‐engineering (BPR) and total quality management (TQM). TQM and BPR have been adopted by service organizations. Two questions are considered. What...
Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (1995) 6 (4): 57–80.
Published: 01 October 1995
... and transaction costs involved. Compares the SPA model with some well‐known frameworks and measurement schemes and illustrates its implications for the repositioning of service strategies in selected industries. © MCB UP Limited 1995 BPR Service delivery systems Service quality Strategic planning...
Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (1994) 5 (3): 26–34.
Published: 01 August 1994
...Roger Maull; Stephen Childe Investigates the current literature surrounding business process re‐engineering (BPR). Defines BPR and distinguishes between re‐engineering and other change programmes. Sets out a general approach to BPR and outlines the results from the application of this approach...
