..., the requirement for effective teamwork is indispensable. Behaviour Teams © Emerald Group Publishing Limited 2015 Service teams consist of identifiable social aggregates in complex service contexts, as individual staff members are often incapable of delivering a complete service or handling...

.... Customer satisfaction Service levels Consumer psychology Behaviour © Emerald Group Publishing Limited 2006 The three levels of actual arousal were manipulated via differing levels of background music, lighting and crowding. Among the multitude of environmental stimuli that a consumer...

... capture different aspects of the customer's assessments of his or her future repatronizing behavior – and that intentions measures based on different intention constructs are not equally correlated with firstly, the customer's global evaluation of the supplier, such as satisfaction, and secondly, his...

...Chieh‐Peng Lin; Cherng G. Ding Purpose To examine empirically the mediating role of relationship quality on the relationships between relational selling behavior, network quality, service recovery, and loyalty, and the moderating role of prior IT experience on the above relationships in ISP...