... team flexibility, consequently improving team performance. © Emerald Group Publishing Limited 2015 Behaviour Teams In today’s complex and volatile markets in which knowledgeable customers demand services that meet or exceed their ever-increasing expectations, the vital role...

.... Prior research in consumer behavior also supports the argument that consumers might use affective expectations in categorizing consumption experiences (Dabholkar, 1992 ; Dubé‐Rioux, 1990 ; Jayanti, 1998). For instance, Jayanti (1998) shows that consumers' affective expectations influence...

... capture different aspects of the customer's assessments of his or her future repatronizing behavior – and that intentions measures based on different intention constructs are not equally correlated with firstly, the customer's global evaluation of the supplier, such as satisfaction, and secondly, his...

...Chieh‐Peng Lin; Cherng G. Ding Purpose To examine empirically the mediating role of relationship quality on the relationships between relational selling behavior, network quality, service recovery, and loyalty, and the moderating role of prior IT experience on the above relationships in ISP...