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Keywords: Business planning
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2012) 23 (1): 97–119.
Published: 09 March 2012
... Limited 2012 Software engineering Customer requirements Specifications Business planning Business services In the services management field there are models, methods and tools devoted to BS design, for example quality function deployment, structured analysis and design technique, failure...
Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (1994) 5 (4): 24–38.
Published: 01 October 1994
.... The authors, by comparing successful and unsuccessful new services, have been able to develop a model that effectively identifies a number of characteristics that distinguish between success and failure. © MCB UP Limited 1994 Business planning Financial services Market research Marketing New...
