...Andreas Eggert; Eva Böhm; Christina Cramer Purpose Many manufacturing firms entrust partners to provide services on their behalf. However, it is not clear whether and when firms can capture the potential value advantages of outsourcing business services. The purpose of this paper is to investigate...

...Joaquin Peña‐Siles; Maria del Mar González‐Zamora; José A.D. Machuca Purpose The specification of business services (BS) is one of the key factors for success in service provision. Researchers and practitioners have identified a set of problems in BS specification, namely: communication problems...