Keywords: Canada
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Journal Articles
International Journal of Service Industry Management (2008) 19 (2): 188–209.
Published: 25 April 2008
... outcomes in health care. Design/methodology/approach Registered nurses (N=180) from emergency departments across one province in Canada provided information about internal SQ (i.e. ST, MP, PD, and JD), JS, feelings of empowerment, and SC. Furthermore, these nurses provided information...
Journal Articles
International Journal of Service Industry Management (1996) 7 (3): 6–16.
Published: 01 August 1996
... that it was imperative to shape public policy in ways beneficial to the industry and they established The Canadian Bankers’ Association (CBA) in 1891 to promote their common interests…(p. 6). Banking Canada Financial institutions Organizational theory Strategy This paper has two objectives. First...

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