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Keywords: Capabilities
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2015) 26 (1): 97–116.
Published: 16 March 2015
...Chris Raddats; Jamie Burton; Rachel Ashman Purpose – The purpose of this paper is to investigate which resources and capabilities are most important to enable large manufacturers undergoing servitization to develop and deliver successful services. Design/methodology/approach – A survey...
