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Keywords: Cat herding
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2017) 28 (3): 593–616.
Published: 19 June 2017
...Ahmad Beltagui; Kjartan Sigurdsson; Marina Candi; Johann C.K.H. Riedel Purpose The purpose of this paper is to propose a solution to the challenges of professional service firms (PSF), which are referred to as cat herding, opaque quality and lack of process standardization. These result from...
