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Keywords: Centralization
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Journal Articles
International resource configuration of product-related services in the digital age – An analysis of its antecedents
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2021) 32 (5): 813–834.
Published: 21 July 2021
.... Design/methodology/approach 116 industrial goods manufacturers from Switzerland and Germany were surveyed. Findings Servitization leads companies to centralize their service resources in their home countries. However, most service characteristics do not impact decisions regarding centralization...
