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Keywords: Cobotic service teams
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Journal Articles
Viva robonomics!? Cost–benefit analysis of robots and future directions in service and robonomics research
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2025) 36 (4): 549–577.
Published: 28 April 2025
... in the context of service robots with the first exploratory experimental study investigating consumer WTP for a cobotic service team. Findings This essay offers an illustrative process for cost–benefit analyses of service robots, outlining key cost drivers and benefits and reviewing empirical evidence...
