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Keywords: Collective
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2019) 30 (6): 766–792.
Published: 15 November 2019
...Wei Wei Cheryl Leo; Gaurangi Laud; Cindy Yunhsin Chou Purpose The purpose of this paper is to develop a concept of service system well-being by presenting its collective conceptualisation and ten key domains. Design/methodology/approach Service system well-being domains were established using...
