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Keywords: Communicative behaviors
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Journal Articles
Human-like communication in conversational agents: a literature review and research agenda
Open Access
Journal:
Journal of Service Management
Journal of Service Management (2020) 31 (2): 203–225.
Published: 18 June 2020
.... A possible explanation is that conversational agents do not make optimal use of communicative behaviors that enhance relational outcomes. The purpose of this paper is to identify which human-like communicative behaviors used by conversational agents have positive effects on relational outcomes and which...
