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Keywords: Concierge
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Journal Articles
AI concierge in the customer journey: what is it and how can it add value to the customer?
Open AccessStephanie Q. Liu, Khadija Ali Vakeel, Nicholas A. Smith, Roya Sadat Alavipour, Chunhao(Victor) Wei, Jochen Wirtz
Journal:
Journal of Service Management
Journal of Service Management (2024) 35 (6): 136–158.
Published: 02 May 2024
...Stephanie Q. Liu; Khadija Ali Vakeel; Nicholas A. Smith; Roya Sadat Alavipour; Chunhao(Victor) Wei; Jochen Wirtz Purpose An AI concierge is a technologically advanced, intelligent and personalized assistant that is designated to an individual customer, proactively taking care of that customer’s...
