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Keywords: Conservation of resources theory
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2020) 31 (3): 509–534.
Published: 22 April 2020
... on the complainant's future resources. 31 10 2018 17 05 2019 20 10 2019 13 01 2020 25 02 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Conservation of resources theory Online consumer complaints Resource investment...
