...) have a direct bearing on consumer attitudes and behavior toward a specific technology‐based self‐service. As in the previous case, we hope to discover this relationship through our content analysis and propose the following: Anselmsson (2001) found that only 25 percent of the respondents thought...

... MCB UP Limited 2001 Technology Self‐service Internet Consumer attitudes Situational analysis The way in which consumers perform many everyday activities, such as shopping and banking, has changed dramatically over the past decade. This change has occurred mainly through...

... be like. This is called hypothetical exposure because the customer is not actually exposed to a region, and the marketer is usually unaware that this “exposure” has occurred. © MCB UP Limited 1998 Consumer attitudes Customers Employee attitudes Service quality I worked with one...

... Consumer attitudes Customer care Empowerment Service quality Business managers frequently refer to the competitive nature of the markets they serve. The increasing globalisation of business is often cited as a major contributing factor. Managers of service firms in countries which...

... is recognized. © MCB UP Limited 1994 Competitive pricing Consumer attitudes Prices Product quality Reliability Service industries Service quality Service quality is the central issue facing the service industry and the service sector of the manufacturing industry today. In a recent...

... of service quality within their organisations. © MCB UP Limited 1990 Consumer attitudes Customer service Service industries Service quality ...