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Keywords: Control
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Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (2002) 13 (4): 382–398.
Published: 01 October 2002
... support the model describing a mediation by job‐related control of the relationship between organizational variables relating to the service provider, on the one hand, and customer satisfaction, on the other. The service provider’s trait control was found to contribute to the prediction of job‐related...
