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Keywords: Conversational agent
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2026) 37 (1): 1–32.
Published: 10 September 2025
... (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at Link to the terms of the CC BY 4.0 licence . AI voice agents Voice assistant Conversational agent AI voice Verbal Paraverbal...
Includes: Supplementary data
Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2022) 33 (2): 165–196.
Published: 24 February 2022
... 01 2022 31 01 2022 01 02 2022 © Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Service robots Robotics AI Artificial intelligence Service encounter Chatbot Conversational agent Service robots are omnipresent today...
Includes: Supplementary data
