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Keywords: Customer's perception of interaction quality
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Journal Articles
Explaining why employee‐customer orientation influences customers' perceptions of the service encounter
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2013) 24 (4): 382–400.
Published: 02 August 2013
... between employee‐level CO and a customer's perception of interaction quality. Additionally, interaction quality is shown to be positively related to customer satisfaction. Research limitations/implications Although the design of the research utilized data from both customers and employees from several...
