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Keywords: Customer engagement value
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Journal Articles
Bart Larivière, Herm Joosten, Edward C. Malthouse, Marcel van Birgelen, Pelin Aksoy, Werner H. Kunz, Ming‐Hui Huang
Journal:
Journal of Service Management
Journal of Service Management (2013) 24 (3): 268–293.
Published: 14 June 2013
..., customer lifetime value, and customer engagement value. Value Fusion is defined as value that can be achieved for the entire network of consumers and firms simultaneously, just by being on the mobile network. Value Fusion results from producers and consumers: individually or collectively; actively...
