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Keywords: Customer expectations
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2014) 25 (5): 639–653.
Published: 14 October 2014
...-scale empirical survey should be conducted in different industries to verify the qualitative results. Practical implications – A framework for manager and service provider is set up that can help to improve the service offerings according to specific customer expectations. Originality/value...
