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Keywords: Customer experience quality
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2014) 25 (1)
Published: 11 March 2014
... Consumer behaviour Customer experience Customer experience quality Customer loyalty Customer satisfaction Customer services quality Pre-purchase satisfaction Repurchasing behaviour Scale development Service experience Article Type: 2013 Awards for Excellence From...
Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2012) 23 (1): 5–33.
Published: 09 March 2012
... loyalty Customer experience Customer experience quality Service experience Scale development Repurchasing behaviour The well‐documented management shift from goods‐centered to service‐dominant logic (Brodie et al., 2006 ; Lusch and Vargo, 2006) identifies the differences between...
