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Keywords: Customer service quality
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2009) 20 (1): 52–75.
Published: 13 March 2009
... Emerald Group Publishing Limited 2009 Customer service management Customer service quality Customer relations Driven to generate value‐in‐use, many organizations have become multi‐channel service providers by increasing the number of service channels available to their customers...
Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (2006) 17 (5): 444–473.
Published: 01 October 2006
... along with job‐design and supervisory factors as antecedent to role clarity. Avinandan Mukherjee can be contacted at: mukherjeeav@mail.montclair.edu © Emerald Group Publishing Limited 2006 Customer service quality Call centres Employee attitudes United Kingdom Call centre...
