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Keywords: Cybersecurity
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Journal Articles
Ivano Bongiovanni, David Goyeneche, Elinor Tsen, Edidiong Christopher James, Priyanka Singh, Ryan Ko
Journal:
Journal of Service Management
Journal of Service Management (2026) 37 (4): 664–695.
Published: 11 December 2025
...Ivano Bongiovanni; David Goyeneche; Elinor Tsen; Edidiong Christopher James; Priyanka Singh; Ryan Ko Purpose This paper examines the role of cyber-attackers as a critical social force within the cybersecurity service ecosystem. We propose a conceptual framework that integrates attackers...
