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Keywords: DEI
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2024) 35 (4): 464–489.
Published: 25 April 2024
... engagement (CE) and responsible business practices (e.g. environmental, social and/or governance [ESG], corporate social responsibility [CSR] and diversity, equity, and inclusion [DEI]) and explore customer engagement tensions that service organizations may face. Design/methodology/approach This research...
