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Keywords: Delivery performance
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Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (1994) 5 (4): 69–80.
Published: 01 October 1994
... these “incorrectly” handed in forms were omitted. © MCB UP Limited 1994 Conferences Customer satisfaction Delivery performance Hotels Service quality To date, service quality research has focused mainly on methods for measuring the gap between expectations and perceptions of the service...
