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Keywords: Delivery performance
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Journal Articles
Cumulative Encounter Satisfaction in the Hotel Conference Process
Available to Purchase
Journal:
Journal of Service Management
International Journal of Service Industry Management (1994) 5 (4): 69–80.
Published: 01 October 1994
... was used to rank the importance of the quality factors on their respective encounters. This information can be used to assist with the quality improvement of each encounter. © MCB UP Limited 1994 Conferences Customer satisfaction Delivery performance Hotels Service quality To date...
