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Keywords: Deming
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Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (1990) 1 (2): 45–53.
Published: 01 August 1990
...Gary Dessler; Dana L. Farrow On 18 October 1989, Miami‐based Florida Power and Light Company(FPL), Florida′s largest utility, became the first company outside Japan to win the Deming Prize. Awarded annually the Union of Japanese Scientists and Engineers (and since 1986 outside Japan), the Prize...
