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Keywords: Deregulation
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Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (1999) 10 (5): 430–448.
Published: 01 December 1999
...Bernardo Bátiz‐Lazo; Douglas Wood This research considers the way banks have altered their strategies as regulatory change (i.e. deregulation) and information technology (IT) innovations created more opportunities for service delivery and extended the range of potential competitors and forms...
