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Keywords: Digital services
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management 1–23.
Published: 03 August 2026
... Morsy Mohamed can be contacted at: nour.mohamed@uni-passau.de 05 11 2025 25 03 2026 21 05 2026 06 07 2026 © Emerald Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only Customer orientation Multi-sided platforms Digital services...
Includes: Supplementary data
Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2026) 37 (6): 119–145.
Published: 15 April 2026
... advances the understanding of the configurational conditions that drive provider-side adoption of digital service innovations. Design/methodology/approach Employing fuzzy-set qualitative comparative analysis (fsQCA), this study analyzes data from 315 self-employed otolaryngologists (ENTs) who...
Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2020) 31 (3): 465–487.
Published: 03 June 2020
... emotions and cognitive information cues in the processing of online reviews. This is one of the first studies to examine the moderating effect of conflicting reviews on the impact of emotions and cognitive information cues on consumer intention to follow the advice obtained from digital services...
